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Accountant

Accountant

Job Description:                      ACCOUNTANT

Reports To:                             FINANCE MANAGER

Location:                                 MILTON KEYNES


Job Purpose:

To support the Finance Manager in the planning and production of monthly financial and management information. Responsible for ensuring high levels of accuracy, quality and integrity in the recording and reporting of financial data and to produce robust and timely financial information to all stakeholders.

Investigate financial issues, analyze root causes and provide resolutions.


Key Tasks and Responsibilities:

  • Undertake month end closing activities including balance sheet reconciliations, accruals, provisions and prepayment calculations
  • Responsibility for the completion of the monthly management accounts; reviewing variances to budget and prior year as well as providing commentary to the Executive Team
  • Completion of the monthly departmental cost reports; recognizing and correcting for reporting errors, analyzing variances and undertaking review meetings with Cost Centre Managers to understand variances to budget and challenge any areas of overspend
  • Processing of monthly payroll journals and preparation of monthly payroll reconciliations
  • Assist in the preparation of employee benefit reporting; P11D, P46 and PSA forms
  • Support the Finance Manager during the interim and year end external audits
  • Assist the Finance Manager in the preparation of the annual statutory accounts
  • Assist in the preparation of the annual budget and rolling forecasts
  • Management of the fixed asset approval process; ensuring the correct and timely capitalisation of assets and undertaking reviews to ensure the completeness and accuracy of the Fixed Asset Register
  • Assist in the preparation of information and analysis required for the Corporation Tax Return
  • Preparation and submission of governmental returns; VAT, EC Sales List, Payment, Practices and Performance submissions and National Statistics surveys
  • Act as a point of contact with an overseas Shared Service Centre
  • To provide support and assistance to the Finance department with ad-hoc requests as directed


Essential Skills:

  • ACCA or ACA qualified with 1-2 years’ post qualification experience within a commercial role
  • Experience of reporting under UK GAAP (FRS 102)
  • Experience of working with SAP
  • Proficient user of Microsoft Office; specifically Excel
  • Excellent accuracy and attention to detail
  • Excellent verbal and written communication skills with the ability to explain financial information to non-financial personnel.
  • Strong organisational and time management skills with the ability to prioritise deadlines, be flexible and adapt to the needs of the business


Desirable Skills:

  • An understanding of employee taxable benefits and consolidated accounts would be advantageous but not essential
  • Experience of reporting to an overseas parent company


Supporting information

  • Lives within daily commuting distance of Milton Keynes
  • Clean, UK driving licence


This is a full time, permanent position. If you have any queries please contact us or if you’re ready to apply we look forward to receiving your CV via: careers@schueco.com.


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Architectural Project Manager - Trade & Residential

Architectural Project Manager - Trade & Residential

Job Description:         APM – T&R

Reports to:                   National Sales Manager T&R

Location:                       Field Based & MK/London Showroom


Job Purpose

To secure projects for Schüco customers, ideally through specifications, by advising homeowners, architects, and contractors of the product range and their capabilities, with a particular focus on the T&R market.


The role will naturally focus on London and the S. East, however, national opportunities will be supported as required.


Key Tasks

  • To provide technical support to architects, homeowners, contractors and other specifiers in the design phase of projects with the objective of securing Schueco specifications and sales to target levels.
  • To develop a strong network of key specifiers (architects, specialist contractors and fabricators) focused on the luxury housing market.
  • Work closely with Marketing to obtain and follow up project leads at specification stage.
  • Host pre-booked showroom appointments with homeowners and architects visits to the Schüco Milton Keynes and London showrooms. Supporting weekend appointments and events as required.
  • Provide recommendations and introductions for homeowners and architects on the most appropriate fabrication Partner for the project.
  • To keep all stakeholders up to date on new developments and products from Schueco.
  • Gain expert knowledge of Schüco systems and key competitor alternatives. Emphasis Schüco competitor advantage.
  • To act as Schüco T&R market specialist by keeping abreast of the current requirements of the building regulations and other norms relating to the internal fire market, and to advise of any changes that might affect the design or performance of our systems.
  • To deliver technical CPD presentations.
  • To maintain close communication with other APMs and BDMs to maximise potential to secure orders for our partners.
  • To keep the National Sales Manager advised on activity and submit monthly reports.
  • To complete the required number of personal visits with clients as defined by the National Sales Manager and fully record those visits on CPS.
  • To maintain up-to-date records of all projects and showroom visits recording their status on CPS (Customer Relationship Management System).
  • To follow up on projects to completion.


Essential Skills

  • Excellent knowledge of the current luxury homes market.
  • Previous experience in dealing with architects, homeowners and contractors, preferably with a residential focus.
  • Experience and understanding of current Building regulations.
  • Able to produce outline technical drawings (ie solution sketches) free-hand.
  • Technical background (e.g. civil or mechanical engineering) with the ability to deal with technical issues.
  • Proven track record of successful business development.
  • Familiarity with the construction industry in general and the technical / commercial processes which are central features of all significant projects.
  • Excellent interpersonal skills.
  • Self-motivated and tenacious with the determination to achieve results and win against strong opposition.
  • Commercial awareness and judgement to assess priorities and deal with them effectively to achieve business goals.
  • Detail-oriented with natural creativity.
  • Ability to plan and manage time efficiently to achieve optimum effectiveness.


Additional/Desirable Skills

  • Proven successful track record within Schüco or other similar systems company.


Supporting Information

  • Right to work in the UK
  • Full and valid UK driving licence
  • Up-to-date passport with no restrictions on travel as some overseas travel may be required
  • Availability to support weekend appointments and events as required.


This is a full time, permanent position. If you have any queries please contact us or if you’re ready to apply we look forward to receiving your CV via: careers@schueco.com.


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Business Development Manager - Ireland

Business Development Manager - Ireland

Job Description:         Business Development Manager (Ireland)

Reports To:                  Regional Sales Manager

Location:                      Field Based


Job Purpose:

To generate and grow profitable sales exceeding targets by the development of existing and new customers within Ireland.


To work as a team together with the designated area ‘Buddy‘ Architectural Project Manager (APM), to provide technical, product application and specification support to agreed Schüco Partners on the area, with the specific goal of securing projects including competitor specified or open specified projects using a combination of APM and BDM skillsets.


Key Tasks and Responsibilities:

  • To represent Schueco UK Ltd in a professional manner at all times.
  • To maximise turnover and profit to agreed budgets.
  • To improve project conversion and grow existing and new accounts by;
    • Early project engagement and close cooperation with the Specification Team (APM’s)
    • Regular Project Pipeline meetings.
  • Generate and maintain a business development plan for each key account.
  • Generate new business by the professional on-boarding and servicing of new accounts including the demonstration and promotion of digital tools
  • Execute logical and effective journey plans whenever possible, using digital communication e.g. VC when appropriate
  • Ensure customers are familiar with current products and price conditions.
  • Determine, agree and maintain appropriate training programs for all customers encouraging their participation and/or retraining on product, digitalization, manufacturing, estimating and installation, in conjunction with support from the training department.
  • Submit documented reports to line manager on agreed dates.
  • Manage accounts ensuring Schueco UK Ltd terms and conditions are adhered to, invoices paid on time and aim to resolve queries promptly by liaising with all relevant stakeholders and departments.
  • Focus on end-user lead generation through the digital platform, ensuring partner engagement and high levels of service are maintained at all times.
  • Responsible for own continuing professional development by keeping up-to-date with Schueco products, market trends and competition at all times, and be able to supply information, data and/or create charts as requested by management within given timescales.
  • Ensure that the CRM system (CPS) is kept up to date for all accounts ensuring that both call plans and visit reports are registered in a timely manner.
  • Sales forecasting maintaining a ‘live’ document essential to keeping the business informed of current and future secured orders.


Essential Skills:

  • Ability to work to goals and show without fear of competition.
  • Relevant experience in the fenestration market
  • Able to create obligation from customers through sales techniques.
  • Have a good understanding of finance and bookkeeping disciplines.
  • Demonstrable sales skills from within fenestration industry including developing new business opportunities, developing strategies to sell new products including solutions and digital tools.
  • A sound technical understanding of aluminium and/or steel windows, doors and facades
  • Able to confront and deal with problems by involving the relevant persons/departments as required.
  • Ability to build close relationships with all stakeholders.
  • Proficiency in IT skills; MS Word, Excel and PowerPoint – ability to create a simple spreadsheet, create a ppt presentation etc


Desirable Skills:

  • Experience with SchüCal and working knowledge of Schüco products
  • Good knowledge of the construction sector.
  • Have an in-depth knowledge of competition within area/region.
  • Technical understanding of commercial and residential systems both in aluminium and steel.


Supporting Information:

  • Lives in Ireland.
  • Full, and in date, UK driving licence
  • Right to work in the UK
  • Up to date passport
  • Ability to travel within Rep of Ireland, UK and/or other Schüco offices in Europe


This is a full time, permanent position. If you have any queries please contact us or if you’re ready to apply we look forward to receiving your CV via: careers@schueco.com.

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Business Development Manager - Jansen Steel

Business Development Manager - Jansen Steel

Job Description:         Business Development Manager – Jansen Steel

Reports To:                  National Sales Manager

Location:                      Field Based


Job Purpose:

To generate and grow profitable Jansen Steel sales above target levels from the development of existing and new customers within a designated area. 


To work as a team together with the designated area ‘Buddy‘ Architectural Project Manager (APM), to provide technical, product application and specification support to agreed Schueco Partners on the area, with the specific goal of securing projects including competitor specified or open specified projects using a combination of APM and BDM skillsets.


Key Tasks and Responsibilities:

  • To represent Schueco UK Ltd in a professional manner at all times.
  • To maximise turnover and profit to agreed budgets.
  • To improve project conversion and grow existing and new accounts by:
    • Early project involvement
    • Close cooperation with ‘Buddy APM’ and or the relevant project APM
    • Provide technical, product application and specification support
    • Securing projects including competitor specified or open specified projects  
  • To have a monthly project pipeline with Focus Partners meetings.
  • Creation and maintenance of development plans with Focus Partners.
  • Overall development of the customer base.
  • Efficient journey plans whenever possible. Use digital communication e.g. VC when appropriate
  • Ensure customers are fully informed of the Schüco Digital Offer with the nominated Digital Experts registered in My Workplace. Promote the use of Schueco Connect and Docucentre, helping to ensure customer usage.
  • Maintain training programme for all new and existing customers on product, digitalization, manufacturing, estimating and installation, in conjunction with the Training Department.
  • Submit weekly and monthly reports to NCM on agreed dates.
  • To keep up-to-date with project enquiries.
  • Keep up to date with Schueco UK Ltd products, market trends and competitors at all times, supplying information requested by management within timescales given.
  • To ensure that the individual keeps CPS up to date on a daily basis ensuring that both call plans & visit reports are registered in a timely manner.


Essential Skills:

  • Relevant experience in the fenestration field
  • Ability to meet goals and show no fear of competition.
  • Have a high level of sales skills and techniques to be able to identify new business opportunities for Schüco and create obligation from customers.
  • Competent with selling to be able to negotiate sales of Schueco Digital Technology
  • Sell new products when launched by developing strategies to fit individual regions and bring results.
  • Have a good understanding of finance and bookkeeping disciplines.
  • Able to confront and deal with problems by involving the relevant colleagues at Milton Keynes.
  • Ability to build close relationships with focus customers.
  • High level Jansen/Schüco software operational skills and the ability to demonstrate to potential customers.
  • High level IT skills including MS Word, Excel and PowerPoint – with the ability to keep a ‘live’ rolling excel spreadsheet for BDM forecasting, accurate and up to date at all times


Desirable Skills:

  • Good knowledge of the construction field.
  • Have an in-depth knowledge of competition within area/region.
  • Technical understanding of commercial systems.


Supporting Information:

  • Right to work in the UK
  • Lives within daily commuting distance of field area for the role.
  • Full, and in date, UK driving licence
  • Ability to travel to other Schueco offices if the need arises


This is a full time, permanent position. If you have any queries please contact us or if you’re ready to apply we look forward to receiving your CV via: careers@schueco.com.


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Business Development Manager - Trade & Residential

Business Development Manager - Trade & Residential

Job Description:         BDM Trade & Residential

Reports To:                  National Sales Manager – T&R

Location:                      Midlands



Do you have experience within fenestration? We're looking for someone to generate and grow profitable sales by developing existing and new customers. Working within the residential focused sector they will provide technical, product and specification support to all Schueco partners becoming their trusted point of contact for a seamless customer experience.


We're looking for someone able to comfortably travel to both North and South regions in the UK, so this may suit someone based around the Midlands region.


Job Purpose:

To generate and grow profitable sales exceeding targets by the development of existing and new customers within a designated area. Working within the residential focused sector to provide technical, product and specification support to all Schüco partners becoming their trusted point of contact for seamless customer experience.


Key Tasks and Responsibilities:

  • Generate and maintain a comprehensive business development plan for each key account.
  • Ensure that CPS (CRM system) is up to date for all accounts ensuring that both call plans and visit reports are registered in a timely manner.
  • Submit weekly and monthly reports according to an agreed schedule.
  • Generate new business by the professional on-boarding and servicing of new accounts including the demonstration and promotion of digital tools.
  • Determine, agree and maintain appropriate training programs for all new and existing customers encouraging their participation especially on product, digitalization, manufacturing, estimating and installation, in conjunction with support from the training department. Review any customer complaints against fabricator training records to determine if remedial action or activity is required.
  • Ensure partners are fully informed of the Schüco machinery and digital offer with the nominated Digital Experts and ensure they are registered in My Workplace. Promote the use of digital tools including but not limited to Schüco Connect and Docucentre to all partners, helping them to obtain maximum value from their usage.
  • Influence and encourage the development of new and existing customer showrooms aiming to dominate and/or ensure prominence in the available showroom space aiming to maximise and exploit opportunities to promote the Schüco brand and product range to meet customer requirements. Plan and hold appropriate showroom reviews in advance of changes/impacts such as new product releases, promotions, modifications etc in order to influence improvements, upgrades or expansions.
  • Manage accounts ensuring Schüco terms and conditions are adhered to, invoices paid on time and aim to resolve queries promptly by liaising with all relevant stakeholders and departments.
  • Focus on end-user lead generation through digital platform, ensuring partner engagement and high levels of service are maintained at all times.
  • Attend courses and responsible for own CPD by keeping up-to-date with Schüco products, market trends and competitors within sector at all times, and be able to supply information, data and/or create charts as requested by management within given timescales.
  • Use efficient journey plans whenever possible to maximise number of customer visits. Use digital communication e.g. VC when appropriate
  • To represent Schüco in a professional manner at all times.


Essential Skills:

  • Demonstrable sales skills from within fenestration including developing new business opportunities, developing strategies to sell new products including solutions and digital tools
  • Consistent track record of sales target achievements
  • Proficiency in IT skills; MS Word, Excel and PowerPoint – ability to create a simple spreadsheet, create a presentation etc
  • Digital/solution sales - capability to use and sell digital technology tools
  • Ability to operate/demonstrate estimating and design software to potential customers.
  • Knowledge of construction sector
  • Ability to work to deadlines and demonstrable track record of goal achievement
  • Problem-solving in a timely manner liaising closely with all applicable stakeholders to achieve a good result
  • Excellent interpersonal skills with ability to build close relationships with customers and colleagues at all levels
  • Educated to minimum GCSE Level standard in English and Maths


Desirable Skills:

  • Experience with SchüCal and working knowledge of Schüco products for the sector
  • Understand who key competitors are in the region with an understanding of how they operate/go-to-market
  • High-level technical understanding of residential systems.
  • Budgeting experience


Supporting Information:

  • Clean driving license
  • Up-to-date passport
  • Right to work in the UK
  • Ability to travel within the UK and/or other Schüco offices outside the UK


This is a full time, permanent position. If you have any queries please contact us or if you’re ready to apply we look forward to receiving your CV via: careers@schueco.com.

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Credit Controller

Credit Controller

Job Title:                 Credit Controller

Department:           Credit Control Manager

Location:                 Milton Keynes


Job Purpose:

To continually assess and manage credit risks, manage monies owed to the company, ensuring prompt collection of cash to support stable business development through the provision of secure credit facilities.  To be tenacious with query management and resolving disputes. To be a team player and support the credit control team at all times.


Key tasks and responsibilities:

  • To ensure monthly cash collection to meet targets and within the agreed payment terms, in compliance with Company T&Cs.
  • Manage accounts within the approved credit limits to balance financial risk with business development.
  • Assess ongoing credit requirements.
  • Liaise with credit insurers and other third parties to obtain relevant information to support risk decisions.
  • Ensure compliance with the third party provided credit insurance policy at all times.
  • Maintain credit insurance documentation & credit reference information within SAP.
  • Query management to resolve disputed debts in a timely manner.
  • Take appropriate action with delinquent accounts including sanctions, restrictions and the implementation of payment plans.
  • Periodic visits to customers to review their credit terms and payment/order forecasts.
  • To ensure regular review and update of credit control policies and procedures and ensure adherence throughout the business.
  • Provide back up to the team for cash allocation, new account administration, distribution of customer monthly statements and any other administrative duties.
  • Support the Credit Manager with ad-hoc requests as directed.


Essential Skills:

  • Basic understanding of bookkeeping and accounting
  • Excellent verbal and written communication skills (this may be demonstrated with GCSE qualification or equivalent) with the ability to explain financial information to non-financial colleagues.
  • Strong interpersonal skills to communicate with stakeholders
  • Proficiency in Maths (this may be demonstrated with GCSE qualification, or equivalent),
  • Demonstrable Credit Control experience, preferably in a Commercial credit environment
  • Experience of working with financial software, preferably SAP
  • Microsoft Office user; specifically Intermediate Excel
  • Excellent accuracy and attention to detail
  • Motivated and able to work on own initiative and as part of a small team
  • Strong organisational and time management skills with the ability to prioritise deadlines, be flexible and adapt to the needs of the business.


Desirable Skills:

  • Proven ‘Trade Credit Insurance’ experience
  • CICM qualification to Intermediate level, or equivalent relevant qualification, or studying towards
  • Experience in dealing with insolvencies and working with Insolvency practitioners



Supporting Information:

  • Lives within daily commuting distance of Milton Keynes
  • Clean driving license
  • Right to work in the UK
  • Ability to travel within the UK and/or other Schüco offices if the need arises.


This is a full time, permanent position. If you have any queries please contact us or if you’re ready to apply we look forward to receiving your CV via: careers@schueco.com


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HR Assistant

HR Assistant

Job Description:         HR Assistant

Reports To:                  HR Director

Location:                      Milton Keynes


Job Purpose:

To manage the bulk of the HR administration, transactions and processes within the HR department in order to meet monthly and annual deadlines with a high degree of accuracy while continually looking for improvements and efficiencies.


Supporting the wider HR department in delivering a wide remit of comprehensive and effective functions including recruitment, absence management, employee relations and payroll/benefits, supporting the Company's strategic and transactional objectives and adding value to the business.  Autonomy to prioritise your own workload ensuring deadlines are met.


Key Tasks and Responsibilities:

  • To provide and coordinate a complete the monthly HR and Payroll service that is up-to-date, accurate and delivered in a timely manner.
  • Process payroll each month with an external payroll bureau and log changes. Ensure the integrity of the audit trail by accepting only appropriately authorized changes. Complete final checks on payroll on its return from the bureau and obtain final submission authorisation from the HRD or FD
  • Maintain a good working relationship with the payroll provider and address/resolve any issues with them as they arise
  • To provide monthly payroll data to HQ Germany by the deadline set
  • To be a key user for all HRIS systems including; MyConnect, Zest/Johnson Fleming benefits and any other new systems that are introduced
  • To provide comprehensive administrative support covering the full employee life-cycle from recruitment through to exit interview, maintaining accurate records throughout.
  • To manage the company car fleet, queries and arrange hire cars as required (this task may move to a different department at some stage)
  • To produce regular statistical reports on HR information, including; turnover, absence, training as well as ad-hoc reports when requested.
  • To provide 1st line support to managers and employees on all employment-related matters, escalating to HRBP or HRD as appropriate.
  • To assist managers in employee relations meetings, taking/delivering accurate minutes, assisting in investigations as required
  • To assist with the annual salary review process generating letters, updating records and ensuring the managers are up to date
  • To use own initiative to resolve issues and assist the wider HR department where appropriate.
  • To develop and maintain relationships with both internal and external contacts at all levels.
  • To undertake general administrative duties e.g. typing of correspondence, filing, photocopying, updating of notice-boards, sending out Company announcements etc. where required.
  • To provide wider business administrative support where necessary for the end of year party or any other similar function or activity


Essential Skills:

  • CIPD Level 3 (working towards or with the desire to complete)
  • Graduate calibre
  • Competent written and verbal communication with active listening
  • Experience of working in a small HR environment, processing payroll, responding to queries (no two days are the same)
  • Experienced numerical skills/data analysis/reporting and organization skills
  • High standards of accuracy, quality and efficiency, and a strong service ethic
  • Excellent IT skills (MS Office to at least Intermediate level on excel incl PowerPoint)
  • Diplomatic with a high level of integrity when dealing with confidential information.
  • Realistic about own abilities/knowledge (ability to know when not to give advice or to get help from HRBP/HRD)


Behaviours:

  • Accurate especially with repetitive work
  • Calm under pressure
  • Professional courage to challenge and influence
  • Confidential and discreet
  • Credible
  • Diplomatic and tactful
  • Situational decision making


Additional/Desirable Skills:

  • Experience of managing an Employee Benefits Scheme.
  • Basic working understanding of employment legislation.



Supporting Information:

  • Lives within daily commuting distance of Milton Keynes
  • Happy with the monthly repetitive aspects of HR work
  • UK driving license


This is a full time, permanent position. If you have any queries please contact us or if you’re ready to apply we look forward to receiving your CV via: careers@schueco.com

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IT Technical Support Engineer

IT Technical Support Engineer

Job Description:                      IT TECHNICAL SUPPORT ENGINEER

Reports To:                             IT MANAGER

Location:                                MILTON KEYNES


Job Purpose:

To assist the IT Manager in the support of hardware and software internally across a number of sites and remotely to staff and customers across a number of sites. Working in a small team, the ideal candidate will diagnose and troubleshoot IT issues and implement the appropriate solutions.  They will be the first port of call for all IT support requests for the company.


The role is extremely hands on and will suit a candidate that is a natural helper and enjoys assisting people, explaining technical details simply.  It is also a very wide varied role with IT involved in all areas of the business, providing great opportunities to learn and progress skills. 


Key tasks and responsibilities:

  • Provide desktop support to all users for all IT systems, hardware and software, being first line of contact (this may be in person or over the phone to remote workers) in a timely manner.
  • Setup of new devices, including imaging and bespoke software installation.
  • Manage network security and work on threat prevention, maintain the network infrastructure including cabling and the replacement of hardware.
  • Maintain company in-house systems and applications across the business including but not exclusive to core management, reference databases, HR and time & attendance.
  • Keep software up to date and ensure latest versions are used and updates are installed for programs such as Microsoft Office 365, Adobe, AutoCAD, Chrome, Microsoft Teams
  • Manage and control hardware returns of leased equipment.
  • Research options for future IT projects, and plan and manage any projects which are authorised.
  • Be a data champion, carrying out data management tasks and ensure backup and disaster recovery systems are in place and procedures are followed.
  • Document technical knowledge in the form of a knowledge base for users.
  • General maintenance and administration of the IT areas throughout the business.


Essential Skills:

  • Proven knowledge and understanding of PC hardware, MS Windows and Office applications to include experience of repairing desktops/laptops, diagnosing software errors and being competent with Word, Excel, Powerpoint etc.
  • Experienced as Technical Support Engineer or similar role. 
  • Taking ownership of issues reported and see the problem through to resolution.
  • Be proactive and work to not just resolve an issue quickly, but to prevent it from occurring again.
  • Work well under own initiative and often by yourself
  • Ability to research complex issues and offer workable solutions.
  • Excellent problem-solving and communication skills
  • Credibility and be able to be trusted with confidential information
  • Ability to prioritise and work to deadlines.


Desirable Skills:

  • Capacity to cope under pressure.
  • Friendly, outgoing disposition.
  • Keen to challenge status quo and make suggestions
  • Willingness/flexible approach to others.
  • Experience working in a head office/branch environment
  • Experience of working in an office environment.


Supporting information

  • Lives within daily commuting distance of Milton Keynes.
  • Be able to travel, often at short notice to other supported sites.
  • Clean, UK driving licence


This is a full time, permanent position. If you have any queries please contact us or if you’re ready to apply we look forward to receiving your CV via: careers@schueco.com

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Logistics Services Co-ordinator

Logistics Services Co-ordinator

Job Title:                Logistics Services Co-ordinator

Reporting to:           Customer Relations Lead

Location:                  Milton Keynes



Job Purpose:

To manage the overall internal complaints process, whilst providing a direct and clear line of communication with internal and external stakeholders. Ensuring stock accuracy within SAP and providing key systems knowledge to drive continuous improvement initiatives.


Key Tasks and Responsibilities:

To manage complaints through to completion, including any subsequent stock movements and financial transactions.

  • Demonstrate customer focus and business acumen and ensure effective communication in order to facilitate timely complaint resolution
  • Provide excellent customer service to both internal and external stakeholders
  • Process orders, including stock withdrawal and customer returns
  • Process order change management requests
  • Assist accounts with resolution of invoice queries
  • Take active part in continuous improvement initiatives and process streamlining within the operations department
  • Provide key system knowledge and support to the customer services team
  • Prioritise workload, balancing the needs of both the business and the customer
  • Maintain departmental KPIs
  • Any other tasks as requested by your manager
  • Take responsibility for own H&S and consciously act in a way to mitigate risks


Essential Skills:

  • Proactive with can-do attitude and initiative
  • Ability to communicate and interact across all levels of the organisation
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Adaptability to changing business needs
  • Ability to work to deadlines and under pressure
  • Advanced in using all elements of Microsoft Office



Desirable Skills:

  • Extensive SAP knowledge and experience
  • Ability to communicate in German advantageous


Supporting Information:

  • Lives within daily commuting distance of Milton Keynes
  • Clean driving license
  • Right to work in the UK
  • Ability to travel within the UK and/or other Schüco offices if the need arises.


This is a full time, permanent position. If you have any queries please contact us or if you’re ready to apply we look forward to receiving your CV via: careers@schueco.com

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Product Trainer

Product Trainer

Job Title:          Product Trainer

Reports To:      Training Manager

Location:          Milton Keynes


Job Purpose

Responsible for creating and maintaining industry-leading training courses with a focus on developing our customers'  knowledge and competence on Schüco products and processes ensuring they are able to design, specify, fabricate and install Schüco products to the highest standards. Increasing customer engagement and organisational capability by delivering Theory and Practical courses on the full product range, including managing course assessments, examinations and training records for all stakeholders.


Key Tasks and Responsibilities:

  • Deliver theoretical and practical training courses for customers on all Schüco products and services.
  • Deliver theoretical and practical training courses to meet the needs of Schüco UK employees as identified by the Department Managers and Training Manager.
  • Deliver Training seminars through multiple channels including face to face and online and in attendance at customer premises when required.
  • Develop course material, presentations and assessments across all Schüco products.
  • Develop and maintain a high level of knowledge of Schüco products.
  • Develop and maintain a high level of knowledge of industry standards and legislation.


Essential Skills:

  • Training background with experience in technical course design and development
  • Good communication and interpersonal skills
  • Computer literate with a high level of competency in the Microsoft Office suite
  • Ability to absorb and assimilate Schüco products, new ideas and technologies and be able to create suitable course material


Desirable Skills:

  • Knowledge of the Windows, Doors and Curtainwall industry (Schüco knowledge preferred)
  • Awareness of workshop fabrication techniques and processes
  • Awareness of construction site installation techniques and procedures.
  • Awareness of workshop and construction site health & safety.

This is a full time, permanent contract position. If you would like a full job description or to apply with your CV and covering letter, email us at careers@schueco.com

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Technical Engineer

Technical Engineer

Job Description:         Technical Engineer

Reports To:                  Technical Services Manager

Location:                      Field Based


Job Purpose:

To provide Schueco UK Ltd customers with technical support and training, to achieve high quality and cost-effective fabrications with Schüco products and systems.


Key Tasks and Responsibilities:

  • Scheduling of requested visits, taking into account service offer, priority and location. Update the booking and appointment system, ensuring visits are coordinated and confirmed with stakeholders.
  • Undertake site inspections of systems installed by the fabricator and others and identify any issues to be resolved or changed based upon the inspection of the installation, followed up by providing a detailed report for the fabricators records. 
  • Undertake customer factory surveys with focus given to optimising space and maximising the workflow of material through manufacturing.
  • Produce site and investigation reports, as well as training notes.
  • Investigate reported complaints related to Schüco products or fabrication and produce detailed reports/survey and recommendations to overcome/rectify the complaint.
  • Train/assist customers in the manufacture of aluminium and steel systems, based upon order manuals, fabrication drawings and the guidelines and recommendations relating to the specific system being trained.
  • Attend customer sites, adhering to health and safety standards and providing a high level of customer service. This can also include rectification to existing installations.
  • Assist with the manufacture of test and exhibit samples, including assisting with the installation and glazing of the sample at the test centre in order to witness and monitor the test with the customer.
  • Report to the Product Manager any technical or other mistakes within company literature and any amendments to fabrication practices in respect of Schüco systems.


Essential Skills:

  • Proven industry experience, including that of site installation.
  • Excellent organisational skills, with the ability to work on own initiative
  • Excellent written and oral communication skills.
  • Excellent team work skills
  • Proficient with Microsoft Office (Word, Excel and PowerPoint)


Desirable Skills:

  • Proven experience of the manufacturing and installation of Schueco UK products
  • A thorough knowledge of Schüco design principles
  • Engineering qualification


Supporting Information:

  • Role requires travel, within the UK and Europe, plus overnight stays during the week, often at short notice.
  • Must have a clean and valid UK driving licence
  • Right to work in the UK


This is a full time, permanent position. If you have any queries please contact us or if you’re ready to apply we look forward to receiving your CV via: careers@schueco.com.

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Are you ready for a new challenge?

Welcome to the career page of Schüco - one of the leading suppliers of pioneering building envelopes.

3 GOOD REASONS FOR CHOOSING SCHÜCO
Asking yourself why Schüco is the right company for you? Here are 3 good reasons why you should choose to work for Schüco:
At Schüco, you will be working for the market and technology leader.
Regardless of whether you're in our Technical or Finance & Accounting departments, at Schüco you will always be at the forefront.
UK based - market leading global company.
As an international company we work in a wide variety of regions and develop connections throughout the world - global teamwork is part of our day-to-day business.
We operate responsibly - committed to people and the environment.
Our team thrives to develop the windows, doors and facades of the future, which are amongst the most beautiful, most user-friendly, energy efficient and safest on the market.

Does this sound like a company you want to join? Then we look forward to hearing from you!

HR Department

Schueco UK Limited
Whitehall Avenue
Kingston
Milton Keynes
MK10 0AL

+44 1908 282111 careers@schueco.com
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