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Careers with Schüco

With one of the market leaders. Regional and global. Sustainable.

Customer Services Administrator

Customer Services Administrator

Job Title:                   Customer Services Administrator

Department:            Customer Services

Reporting to:           Commercial Aluminium and Coatings Supervisor

Location:                   Milton Keynes



Job Purpose:

To manage customer orders and enquiries in a professional and effective manner and in accordance with established standards and procedures. Building strong rapports with external and internal customers, you will strive to exceed expectations, and proactively identify more effective ways of working, representing Schüco’s best interest.


Key Tasks and Responsibilities:

  • Input and manage customer orders within distribution deadlines using the AEP and SAP systems
  • Manage customer queries (product/delivery/availability/shortages etc.) and account queries by obtaining and evaluating all relevant information
  • Identify and resolve customer issues. Recommend process improvements
  • Invoice and credit customers for goods within specified time limits, making use of SAP periodic reports
  • Co-ordinate and progress orders and advise customers/ Business Development Managers of order status
  • Liaise with Credit Control in support of a coordinated smooth running of accounts
  • Maintain an organised up-to-date administration system to ensure efficient query resolution
  • Liaise with Logistic Service Centre on the closure of customer complaints
  • Run reports for customers, as required
  • Work closely with Commercial Team to achieve best results for customers and Schüco
  • Attend periodic customer review meetings
  • Maintain solid customer relationships by handling questions and concerns with speed and professionalism
  • Communicate and coordinate with internal departments
  • Provide feedback on the efficiency of the customer service processes and make recommendations for improvement


Essential Skills/Experience:

  • Proven sales administration experience
  • Customer-centric with positive outlook and attitude
  • Attention to detail and accuracy
  • Advanced user or MS Office packages (Word, Excel)
  • Good interpersonal and communication skills
  • Ability to prioritise and work in accordance with set processes and SLAs
  • Ability to work effectively under pressure
  • Proactive and well-organised


Desirable Skills/Experience

  • Problem analysis and problem-solving
  • SAP knowledge


This is a full time, permanent position. If you would like a full job description or to apply with your CV and covering letter, email us at careers@schueco.com.

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Product Trainer

Product Trainer

Job Title:          Product Trainer

Reports To:      Training Manager

Location:          Milton Keynes


Job Purpose

Responsible for creating and maintaining industry-leading training courses with a focus on developing our customers'  knowledge and competence on Schüco products and processes ensuring they are able to design, specify, fabricate and install Schüco products to the highest standards. Increasing customer engagement and organisational capability by delivering Theory and Practical courses on the full product range, including managing course assessments, examinations and training records for all stakeholders.


Key Tasks and Responsibilities:

  • Deliver theoretical and practical training courses for customers on all Schüco products and services.
  • Deliver theoretical and practical training courses to meet the needs of Schüco UK employees as identified by the Department Managers and Training Manager.
  • Deliver Training seminars through multiple channels including face to face and online and in attendance at customer premises when required.
  • Develop course material, presentations and assessments across all Schüco products.
  • Develop and maintain a high level of knowledge of Schüco products.
  • Develop and maintain a high level of knowledge of industry standards and legislation.


Essential Skills:

  • Training background with experience in technical course design and development
  • Good communication and interpersonal skills
  • Computer literate with a high level of competency in the Microsoft Office suite
  • Ability to absorb and assimilate Schüco products, new ideas and technologies and be able to create suitable course material


Desirable Skills:

  • Knowledge of the Windows, Doors and Curtainwall industry (Schüco knowledge preferred)
  • Awareness of workshop fabrication techniques and processes
  • Awareness of construction site installation techniques and procedures.
  • Awareness of workshop and construction site health & safety.

This is a full time, permanent contract position. If you would like a full job description or to apply with your CV and covering letter, email us at careers@schueco.com

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Warehouse Operative

Warehouse Operative

Job Purpose

Using mechanical handling equipment and automatic warehouse equipment, as required pick and replenishment of stock in the Warehouse and dispatch areas to ensure that customer orders are made ready for despatch.


Key Tasks:

  • Using IT system generated information to accurately and carefully pick, pack and load materials for delivery and check/report any damage.
  • Safe storage of materials, recording information on IT system and reporting any discrepancies.
  • Handling machinery according to training and completing the safety check sheets, reporting any issues.
  • Operating forklift trucks / Lifting equipment ensuring all checks are carried out prior to use.
  • Safely loading/unloading supplier/customer vehicles, in teams or, on occasion, under own direction.
  • Inspect, record and store incoming materials (using hand-scanner/PC) and complete documentation and IT system information.
  • Ensure housekeeping is to the highest standard.
  • Stock checks.
  • Being flexible in approach to: working in all trained areas of the warehouse; and working in a team environment.


Essential Skills:

  • Willingness to learn
  • The ability to work in a team environment and share work appropriately
  • Flexible approach to working hours and to working in all areas of the warehouse
  • Lifting
  • Ability to work to deadlines


Additional / Desirable Skills:

  • Knowledge of SAP
  • Forklift license
  • Conversant with health and safety legislation
  • Health and safety awareness


Supporting information

  • Lives within daily commuting distance of Milton Keynes
  • Right to work in the UK
  • Clean driving license


This is a full time, permanent position. To apply for this position please send your CV along with a covering letter to careers@schueco.com


STRICTLY NO AGENCIES PLEASE


COVID-19 considerations:
Covid-19 precautions in place; face masks to be worn at all times, sanitizer stations across site, social distancing in place

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Covid-19 precautions

The health of our applicants, employees, customers and partners is our top priority. For this reason, we are currently taking additional precautions as per below and also offer video interviews instead of personal interviews for some positions. Stay safe!

  • Personal protective equipment provided or required
  • Temperature screenings
  • Social distancing guidelines in place
  • Sanitisation, disinfection or cleaning procedures in place
  • Initial interview via telephone or WebEx

Are you ready for a new challenge?

Welcome to the career page of Schüco - one of the leading suppliers of pioneering building envelopes.

3 GOOD REASONS FOR CHOOSING SCHÜCO
Asking yourself why Schüco is the right company for you? Here are 3 good reasons why you should choose to work for Schüco:
At Schüco, you will be working for the market and technology leader.
Regardless of whether you're in our Technical or Finance & Accounting departments, at Schüco you will always be at the forefront.
UK based - market leading global company.
As an international company we work in a wide variety of regions and develop connections throughout the world - global teamwork is part of our day-to-day business.
We operate responsibly - committed to people and the environment.
Our team thrives to develop the windows, doors and facades of the future, which are amongst the most beautiful, most user-friendly, energy efficient and safest on the market.

Does this sound like a company you want to join? Then we look forward to hearing from you!

HR Department

Schueco UK Limited
Whitehall Avenue
Kingston
Milton Keynes
MK10 0AL

+44 1908 282111 careers@schueco.com
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