The informant will receive confirmation of receipt as soon as possible after a report is received. This will usually be within 48 hours of receipt and will not be longer than seven days. Only then is it certain that the report has been duly received.
During this first stage, only the lawyer of trust can view and look into the report. Whether the lawyer of trust can pass on the information to his contact within Schüco is decided by informants themselves in a verbal discussion with the lawyer of trust. If necessary, the lawyer of trust explains the legal situation and possible next steps to the informant.
Within Schüco, all reports are looked into carefully in compliance with the law and internal rules and taking into consideration the interests of all parties involved. Depending on the content of the report, the internal investigation is carried out by the relevant body within Schüco. This may be the Schüco Group Compliance Office, the Chief Compliance Officer or the data protection organisation. Here too the interests of all parties concerned are taken into account. The internal investigation process and the outcome are reported to and evaluated by the Schüco Group Compliance Committee.
After the investigation is concluded, but at the latest within three months of receipt of the report, the lawyer of trust informs the informant of the outcome to the extent that he is legally able to do so. Informants can of course enquire with the lawyer of trust about the status of their report at any time.
Rules of procedure - Complaints procedure (pdf, 237,8 KB)