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Contact & Support

We are here for you

You are an architect, fabricator or dealer and have questions about our products? We have specialised and reliable contact persons for you for all questions, problems and suggestions. We look forward to your enquiry and support you with training and personal support.

Our experts will be happy to advise you

  • Holistic advice along the Schüco Digital performance spectrum
  • Support in questions of IT equipment
  • Advice on the choice of installation variants
  • Help with the configuration of your own IT
  • Initiation, implementation and monitoring of projects with the partners
  • Providing impetus for customer-oriented further development or positioning
  • Whether handicraft or industrial production - we will find the customised solution for you
  • Identification of the appropriate price model - work more efficiently even with the basic package

Are you interested in learning more about digital solutions or would you like individual advice? Then contact your Schüco contact person or contact us either by e-mail at servicedesk@schueco.com or by telephone on +49 (0) 521 783100.

If you are interested and have any questions about BIM and our BIM Manager, you can contact us directly by e-mail at

bim@schueco.com.

Do you have questions about our software offer for plastic systems? Then you can contact us directly by e-mail at

ks-kundensoftware@schueco.com.

Our support

  • Trained staff also available via telephone support
  • Quick help with IT problems or technical difficulties
  • Immediate problem solving  through remote solutions and remote access
  • Obtaining test licences
  • Competent, reliable and fast
  • Help centre available in individual solutions
  • Help with configuration, help with updates
  • How-to videos, release info

Our training and education offer


  • practice-oriented training by experienced trainers
  • various seminar options - from group training to individual advanced training, you will learn how to optimally use our digital solutions and control them yourself